Website Help

  • Why do I have to go through this resetting process?

    Your e-mail address is your primary identifier for your family data. It is therefore necessary to go through a multi-level security procedure in order to reinstate you ownership of the data.

  • What if I know my registered e-mail address but forgot my password?

    Simply follow the multi-step process for a "Forgotten Password".

  • What if I know my password but forgot my registered e-mail address?

    If you a the sole registered member of your family tree and you are not able to recover your e-mail address, you may be permanently detached from your data! Try and make sure this does not happen. If there are other members of your family tree, simply ask them to retrieve your email address from the members page.